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Putting customers first

About – TSS: The Sensitive Freight Specialists Australia

Our customers are at the heart of everything we do. We understand that sensitive freight means different things to different people so we offer customised solutions – not out of the box ‘one size fits all’ approaches.

We believe TSS is the most experienced and reliable sensitive freight logistics company in Australia and our reputation of offering a professional solution customised to our customers needs is something we are very proud of.

We love what we do

We are industry experts in the area of sensitive freight, logistics, warehousing and transportation and are proud to be backed by a highly engaged and committed team of staff. When you choose TSS you enjoy a bespoke and highly professional service that’s impossible to match in our industry. We care about the work we deliver and continuously strive to innovate and improve on our customer service.

About – TSS The Sensitive Freight Specialists main image by Sensitivefreight.com.au

We deliver our service efficiently

We leverage new technologies and better processes to manage your sensitive freight safely and efficiently. Thanks to our investment in a market-leading ERP system with EDI integration capabilities, we reduce double handling of data entry for our customers. We offer seamless integration between our systems which results in cost savings to you. Our systems automate key processes such as electronic order placement, life cycle notifications and electronic invoicing. Our approach is always focused on risk management; we pre-empt delivery and transportation complications and effectively manage all possible risks when dealing with your high-value equipment and sensitive freight.

We offer a full service solution

We provide end to end project management for the transportation, collection, packing, delivery and installation of sensitive freight. We can also provide reverse logistics services. We complement these services with third party warehousing logistics, stock management, order and freight consolidation. We’ll happily support you with one aspect of our service, or assist you across all areas, depending on your specific needs.

We understand when you engage us we are your trusted advisor for all sensitive freight considerations – it’s a role we take very seriously.

Our focus is on providing a solutions-based approach – we make the impossible, possible.

We offer live support

We understand that in some environments, business never stops.
We offer live track and traceability via our online TSS Customer Portal, which lets you book and track all of your individual consignments. This system gives you the ability to track, pick up and get delivery times on all bookings, and each of our vehicles have ‘sign on glass’ technology so you can get timely notifications as goods are received. If you need, we can also set up automated notifications to let you know where your high value equipment is at particular stages of transit. We even provide before and after photographs of your sensitive freight.

If we commit to deliver your sensitive freight on a particular date – we’ll make sure it happens, each and every time. We can also help with priority consignments if your job is urgent.

We transport using the best

Our modern bespoke fleet will ensure your sensitive goods and valuable assets are protected at every stage of their journey.

Our vehicles are fitted with AIR RIDE suspension systems (to reduce on road impacts), hydraulic tailgates, aviation load locking systems, non-skid flooring and padded internal rub rails as well GPS vehicle tracking to monitor driver performance and enable track and traceability.

We also offer a turnkey service to allow you the appropriate level of support you need.

We have market-leading IT systems

We offer the latest technologies to ensure customers have the ability to manage their freight any time day or night. Our ERP system includes EDI interfacing so you don’t have to worry about double entry from one system to the next.

Our technology includes:

  • Real-time vehicle tracking
  • An enhanced notification system including Sign on Glass technology
  • Pictures on pick up and delivery
  • Enhanced security features including GPS, time and date stamping at every stage of transport
  • 24/7 security camera monitoring at all TSS sites, offices and depots
  • Track and trace
  • Back to base alarms

We also actively review trip reports and driver performance to ensure your equipment is moved in the safest and most efficient possible way. All TSS office, warehousing and depot facilities are secure and have extensive technology and systems to protect your sensitive freight.