Putting customers first

Terms and Conditions

ALL AND ANY BUSINESS UNDERTAKEN BY TSS SHALL BE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

Section 47A Fair Trading Act (NSW) (the Act) Disclosure

If you are a consumer, before you purchase or enter into an agreement for services supplied by TSS we draw your attention to some of the agreement terms as summarised below. Nothing in these terms will affect or limit your rights under the Australian Consumer Law, including your rights under consumer guarantees.

  1. Limitations on liability
    TSS excludes liability for indirect loss and lost profits and caps its liability for direct loss. It also excludes liabiity for loss of or damage to your Goods. These limitations do not apply to TSS' liability for breach of consumer guarantees. If you want to make any claims against TSS, your claim must be made within a particular timeframe.

  2. Certain Goods are not acceptable You are responsible for ensuring that any Goods you deliver to TSS or allow TSS to pick up for Services are not Prohibited Goods. TSS may destroy, abandon or dispose of certain Prohibited Goods if they have not agreed in advance to perform the Services for the Prohibited Goods.

  3. Loss to TSS caused by you You must compensate TSS for any claim that is made against it for damage to the Goods or other circumstances such as mis-delivery, non-delivery, personal injury, ilness, or death. You must also compensate TSS for taxes, duties, and other fees or expenses it pays in providing the Services or that are required because of your actions or the nature of the Goods.

  4. Insurance You are required to take out insurance for the Goods. TSS will not arrange insurance.

  5. Lien over the Goods TSS will have a lien over the Goods and documents provided that relate to the Goods. If you owe money to TSS whether for a current or previous shipment, delivery or for warehousing or storage; they may give you 30 days' notice before selling the Goods to settle the amount owed.

  6. Failure to pay If you fail to pay TSS on time, they may stop or delay any other Services for you until you pay all oustanding amount. TSS may also charge you interest if you do not pay an invoice within 7 days of the invoice date.

  7. Promises by you By entering this agreement, you make a number of promises to TSS which include a promise to comply with relevant Laws, properly pack the Goods, properly describe the Goods and disclose the nature of the Goods. If you break any of these promises, you may be liable to TSS for any loss or damage that occurs as a result.

  8. Personal information to third parties In order to provide goods and services to you, and in some cases to provide you with credit terms for payment, TSS may transfer your personal information to a third party (e.g credit agency or third party provider). See TSS' privacy policy at www.sensitivefreight.com.au/privacy-policy-document/

By purchasing services from TSS, you acknowledge that TSS has disclosed these terms to you and that you understand their substance and effect and wish to proceed with this agreement A full copy of the terms and conditions of the agreement is set out following.

1.         Terms and Conditions

1.1  These terms and conditions and the Quote constitute our Agreement with you.

1.2  You enter into this Agreement on the earlier of:

(a)        accepting the Quote online or sending an email accepting the Quote;

(b)        instructing us in writing to proceed with the Services; or

(c)        making part or full payment of the Fees (including any deposit). 

2.         Services

2.1       TSS is not a common carrier and may refuse to provide transportation or other services to any Person in its absolute discretion.

2.2       TSS will not provide Services where the goods are Prohibited Goods except where it has specifically agreed to do so in writing and subject to such additional conditions as it may require.

2.3       In consideration of your payment of the Fees, TSS agrees to perform the Services in accordance with the Agreement using reasonable care, skill and diligence.

2.4       TSS is not an insurer of Goods (either warehoused or in transit) and you acknowledge and agree that TSS does not effect insurance on your behalf.

2.5       If at any time, TSS determines acting reasonably that the Goods while in transit or in storage are, or will become, dangerous, inflammable, explosive, volatile, offensive, damaging in nature or a source of contamination TSS may at your expense and without notice to you, destroy, dispose of, abandon, or render the Goods harmless. TSS will not be required to compensate you for taking action under this clause and TSS’ right to payment for the Services will not be affected.

2.6       You agree that TSS may arrange for a Sub Contractor to perform the Services.

3.         Delivery

3.1       TSS will try to use the particular method of transport such as road, rail, sea or air you have requested but may use an alternative suitable transport method if the method requested by you cannot be conveniently adopted by TSS as determined by TSS.

3.2       You authorise TSS to lease, hire, or use any Conveying Vehicle which TSS reasonably believes is necessary or required to provide the Services.

3.3       Goods will be taken to be in transit despite any interruption to transport. TSS may re-route from any usual transport route at its discretion.

3.4       TSS will use its best efforts to meet a delivery date.  Despite this, You acknowledge and agree that any dates for delivery notified by TSS are estimates only and TSS will have no liability to you for failing to meet any delivery date, unless expressly agreed to in writing by TSS.

3.5       You authorise TSS to deliver the Goods to the address nominated by you or any other address directed by the nominated receiver of the Goods.  The Goods are taken to be delivered by TSS when TSS obtains Proof of Delivery from a Person at either address.

3.6       If the nominated address of delivery should be unattended, TSS may at its option deposit the Goods at that place or store the Goods.  If the latter:

(a)        you must pay or indemnify TSS for all costs associated with such storage; and

(b)        TSS may charge for re-delivery. 

3.7       You agree that:

(a)        if the identifying documents for the Goods are lost, damaged, or defaced, TSS may open any document related to the Goods or any packaging, covering, wrapping or container the Goods are placed on or carried in; in order to inspect the Goods to determine their nature, condition, ownership or destination;

(b)        TSS may consolidate your Goods  with other goods when arranging for delivery if this is convenient unless you expressly ask and we agree in writing not to do so.

4.         Your Obligations

4.1       You must:

(a)        fully and accurately disclose to TSS the type, nature, weight and measurements of the Goods when requesting the Services;

(b)        tell TSS if any of the Goods are Prohibited Goods before you use the Services;

(c)        comply with all the applicable Laws (including, where necessary, the Australian Code for the Transport of Dangerous Goods by Road and Rail, Civil Aviation Regulations and International Maritime Dangerous Goods Code) relating to the notification or description of the Goods on the consignment note or in other written form;

(d)        ensure that the packaging and labelling of the Goods complies with all relevant Laws including those which relate to the transport and storage of dangerous goods; 

(e)        ensure that the Goods and all packaging, pallets, devices and containers are clearly marked having regard to the nature of the Goods; and .

(f) ensure that the Goods are properly packaged in order to withstand the ordinary risks of handling, storage, carriage having regard to their nature.

4.2       You must not deliver any Prohibited Goods or cause TSS, its agents or Sub Contractor to handle or deal with Prohibited Goods without the prior written consent from TSS.

4.3       You agree to insure the Goods at your own cost at all times while they are subject to the Services including while they are in transit or located at TSS’ or its agents or Sub Contractor’s premises. Such insurance must insure against any loss; theft; damage; destruction and or any other usual risks.

5.         Your Warranties

5.1       You represent and warrant that:

(a)        you own the Goods or have the authority to deal with them (including where relevant to store the Goods) and are authorised to enter into the Agreement; and

(b)        you have complied with your obligations in clause  4.1 .

(c)        except where the receipt for the Goods are endorsed with the word “hazardous”, the Goods are non-hazardous; and

(d)        the Goods are free from, and are not likely to encourage infestation by vermin or pest.

6        Payments

6.1       You agree to pay TSS the Fee in accordance with the Payment Terms.  All amounts are stated in Australian dollars and are exclusive of GST (unless otherwise stated).

6.2       The recipient of a supply must pay the supplier an amount equal to the supplier’s GST on the amount paid for the supply at the same time as the amount is paid. The supplier must issue a tax invoice before the recipient is obliged to pay the GST.

6.3       You must pay TSS on demand for all Expenses incurred by TSS in providing the Services.

6.4       You must pay the Fees as required by under the Payment Terms of an invoice. If an amount  which is due and payable under this Agreement is unpaid after 7 days, TSS may charge interest on that amount at a rate of 8 per cent per annum until the amount is paid.

6.5       Fees are considered earned by TSS when the Goods are loaded by TSS at your premises or are delivered to TSS.

6.6       Cancellation fees will apply and TSS may charge for frustrated delivery to cover TSS or its Sub Contractor’s costs and expenses.

6.7       If you pay by credit card and the Services are later cancelled in accordance with our cancellation policy  you will be refunded  the charges except for any bank fees paid by TSS because of your choice to pay by credit card.

6.8       If you do not pay TSS in accordance with the Agreement, TSS may delay the performance of any other Services for you until you pay all outstanding amounts.

6.9       You must pay all costs and expenses which TSS incurs in exercising any of its rights under the Agreement to remedy a breach of your obligations under an Agreement, including any debt collection costs that we may incur.

7.         Storage

7.1       You agree that the Goods are stored at your sole risk.  TSS accepts no Liability for any Loss to the Goods while they are in storage or warehoused.

7.2       All charges for storage and other services will be set out in the Quote or if not set out in the Quote, will be calculated in accordance with TSS’  standard fees and charges at the time TSS takes the Goods into storage.

7.3       All charges for storage will accrue from day to day and will be payable from time to time on demand.

7.4       Charges for storage and other services do not include insurance which, if required, must be taken out by you.

7.5       TSS may store or warehouse the Goods in any place, store or warehouse whatsoever and every such dealing with the Goods will be taken to be authorised by you.

7.6       TSS may at any time and in its absolute discretion give 28 days’ notice to you to remove the Goods from the warehouse within such further time as is specified in the notice. If you do not remove the Goods, TSS may sell the Goods in accordance with applicable Laws relating to warehousemen’s liens.

7.7       TSS is entitled to move the Goods between warehouses under its control from time to time. Any requests by you for the Goods to be transported or moved will if accepted by TSS, be transported on TSS’ standard terms and conditions prevailing at the time of the request.

8.         Limitation of Liability

8.1       All implied terms, conditions and warranties not expressly set out in this Agreement are to the fullest extent permissible by law excluded.

8.2       To the fullest extent permitted by Law, the obligations of a bailor are excluded.

8.3       If any Services supplied under the Agreement are supplied to you as a “consumer” of goods or services within the meaning of that term in Australian Consumer Law (ACL) or relevant state legislation, you will have the benefit of certain non-excludable rights and remedies in respect of the goods or services.  Nothing in these terms and conditions excludes or restricts or modifies any condition, warranty, right or remedy which pursuant to the ACL or similar legislation is so conferred.

8.4       Subject to clause 8.3, TSS limits its Liability for the provision of the Services to, at TSS’ option:

(a)        the supply of the Services again; or

(b)        the payment of the cost of having the Services supplied again.

8.5       You acknowledge that TSS has not made any representations to you with respect to the Services or their supply unless they are expressly stated in the Agreement.  Nothing in this clause is intended to exclude liability for fraud or other representations that cannot be excluded at law.

8.6       Except as expressly provided otherwise in the Agreement, to the fullest extent permitted by Law neither party shall be liable to the other party for any Consequential Loss incurred in connection with the Services.

8.7       To the extent permitted by Law, the Liability of TSS under or on connection with this Agreement in aggregate, will not exceed the fees received by TSS from you during the period of 12 months immediately before the occurrence of the relevant event.

8.8       To the extent permitted by Law, notice in writing of any claim intended to be made under the Agreement must be given to TSS Services within:

(a)         3 days of delivery of the Goods or completion of the Services, whichever is earlier; or

(b)        in the case of non-delivery of any Goods, 14 days from the date the Goods were to be delivered or the Services were to be completed, whichever is earlier,

and unless so given and made the claim however so made will be extinguished and will not be enforceable against TSS.

9.         Indemnity

9.1       You must indemnify and keep TSS and its agents and Sub Contractors (Indemnified Parties) indemnified against any Liability or Loss (including legal costs on an indemnity basis) incurred or suffered by them arising from, or in connection with, any:

(a)        negligent or wrongful act or omission of you or any of your Personnel;

(b)        breach of the Agreement by you or any of your Personnel;

(c)         property loss or damage or personal injury (including death) caused by act or omission of you or any of your Personnel or from any inherent defect, quality or vice of the Goods; and

(d)        TSS being required to handle, install, remove, assemble, erect, load or unload the Goods, whether into or onto any Conveying Vehicle and whether requiring use of any crane, gantry or machinery during that process.

9.2       The indemnity is reduced to the extent the Indemnified Parties have caused or contributed to such Loss

9.3       If TSS or its agent or Sub Contractor is provided with any Prohibited Goods (which were not otherwise specifically agreed to),you must indemnify the Indemnified Parties on demand against all Liability and Loss they suffer or incur (including Consequential Loss).

10.      Lien and security interest

10.1     TSS is entitled to retain possession of the Goods until it has been paid the Amount Owing.

10.2     You agree that TSS has both a possessory lien and a contractual lien over the Goods for the Amount Owing.

10.3     TSS may after giving you 30 days’ written notice of its intention to sell the Goods if the Amount Owing is not paid, sell the Goods at either public auction or in a private sale.

10.4     TSS’ interest in the Goods and all proceeds is a Security Interest and the Agreement is a Security Agreement for the purposes of the PPSA.  You agree that TSS may if it chooses perfect this Security Interest by registration and agree if asked to assist TSS with this.

10.5     You agree that nothing in sections 125, 130(1)(a), 142 and 143 of the PPSA apply to the Security Interest under the Agreement and you waive your rights to receive any notice (including notice of a verification statement) or statement of account under the PPSA unless it is required by the PPSA and cannot be excluded.

10.6     Any costs incurred by TSS associated with the registration, perfection, and or enforcement of the Security Interest (including legal fees on a full indemnity basis) will be payable by you.

10.7     In clauses 10.4 to 10.6 capitalised terms have the same meaning as those defined in the PPSA.

11.      Uncollected Goods

11.1     If Goods are undeliverable for whatever reason TSS will store them at your cost for 120 days.

11.2     If after that time, the Goods are not collected despite a notice having been sent to you to collect the Goods, you authorise TSS to dispose of those Goods by way of public auction at your cost and to apply the proceeds to the Amount Owing.  The balance will be paid to the Treasury under the applicable legislation of the State where the Goods are stored.

11.3     If, in TSS’ opinion acting reasonably, the costs associated with the sale will exceed the proceeds to be obtained, TSS may dispose of the Goods by any means after the period of 120 days, be that by donation to charity or otherwise.

12.      Termination

12.1     Either party may terminate this Agreement at any given time by giving the other party 30 days’ written notice.

12.2     Either party may terminate this Agreement by giving the other party (“Defaulting Party”) written notice of termination:

(a)        if any amount owed by the Defaulting Party is not paid within 30 days of the due date;

(b)        if the Defaulting Party breaches any these Terms and Conditions:

a.          which can be remedied but is not remedied within 30 days after receiving a request from the other party that the breach be remedied; or

b.          which cannot be remedied;

(c)         if the Defaulting Party:

a.          suffers any act of insolvency;

b.          enters into any composition or scheme of arrangement with any of its creditors; or

c.          has a receiver, liquidator, trustee in bankruptcy or official manager or administrator appointed in respect of any part of their business or property.

12.3     On termination or expiry of the Agreement you agree that any amounts you have paid for Services are non-refundable and you must pay for all Services provided prior to termination including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under the Agreement which have been incurred at the time of termination.

13.      Confidentiality

13.1     Unless the other party provides written consent, each party must always keep the confidential information of the other party confidential and maintain adequate security measures to safeguard the other party’s confidential information.

13.2     This clause does not apply to use or disclosure of confidential information:

(a)        for the purpose of performing the Services or exercising rights under the Agreement;

(b)        required by Law;

(c)        which is publicly available through no fault of the party that received the confidential information or its personnel; or

(d)        which was received by a party to this Agreement from a Person not party to this Agreement and that Person was not restricted from sharing the information with the party.

14.      Jurisdiction and disputes

14.1     The Agreement is governed by the laws of New South Wales and the parties submit to the non- exclusive jurisdiction of the courts of New South Wales and Courts of appeal therefrom.

14.2     When there is a dispute relating to Payment, You must pay all monies claimed by TSS into an interest bearing trust account of TSS or its solicitors before You can dispute the debt. You acknowledge that this clause means that any disputes against TSS relating to Payment are barred until Payment required by this clause is made.

15.      Notices

15.1     Any notice given under this Agreement must be in writing addressed to the relevant address in the Quote or as last notified by the recipient to the Party in accordance with this clause.  Any notice may be sent by standard domestic post or by email, and will be taken to have been served on the expiry of seven Business Days in the case of post, or at the time of transmission in the case of email.

16.      General

16.1     Rights arising out of or under this Agreement may only be assigned by a party with the prior written consent of the other party. Consent must not be withheld unreasonably.

16.2     A party may give or withhold its approval or consent under this Agreement in its absolute discretion, unless otherwise stated.

16.3     If a clause is void, illegal or unenforceable, it may be severed without affecting the other provisions in this Agreement.

16.4     A variation of this Agreement must be in writing and signed by the parties.

16.5     No right under this Agreement is waived or considered to be waived unless the party waiving the right, or its authorised officer, has done so in writing. If a party grants an extension or tolerates an action from another party this will not be considered a waiver of a right.

16.6     If a payment is made or something is done after 5:00 pm on any Business Day, it is considered to have been made or done on the next Business Day. If this Agreement requires something to be done on a day that is not a Business Day, it must be done on the next Business Day, unless otherwise agreed by the parties in writing.

16.7     These Terms and Conditions survive after termination of the Agreement to the extent permitted by law.

16.8     Force Majeure: If any party is delayed or prevented from the performance of any act required under the Agreement by reason of a Force Majeure Event, the affected party must promptly notify the other party in writing, giving details of the Force Majeure Event, the acts affected by the Force Majeure Event and the extent to which they are affected, and the performance of such acts will be excused for the period of such event provided that if such interference lasts for any period in excess of 30 days you may, by written notice to TSS, terminate this Agreement.

17.      Privacy Statement

17.1     From time to time, in connection with the Agreement (including when receiving a Credit Account Application), TSS may, collect, used and disclose personal information of  your officers, employees  and any guarantor, for the purposes of entering into and the performance of the Agreement, as well as conducting any relevant credit or background checks that TSS may require.

17.2     TSS’ collection, use and disclosure of this information will be in accordance with its Privacy Policy located online at: https://www.sensitivefreight.com.au/privacy-policy-document/

18.      Definitions and Interpretation

18.1     In the Agreement, unless the context otherwise requires or the term is expressly defined otherwise in a Quote, capitalised terms have the following meanings:

‘Agreement” means the agreement between you and TSS for TSS to provide Services comprising these  Terms and Conditions and the Quote.

Amount Owing ” means all monies you owe and are due to TSS from time to time under the Agreement and includes:

(a)        the Fees and Expenses;

(b)        amounts owing for previous shipments, deliveries or for warehousing or storage;

(c)         the enforcement costs and expenses incurred by TSS, its employees or agents or solicitors in enforcing the provision of this Agreement including arranging the sale or disposal of the Goods.

Business Day” means a day on which banks are open for general banking business in New South Wales, but does not include Saturdays, Sundays or public holidays.

Conveying Vehicle” means any mode of transport used by TSS to transport the Goods whether owned by TSS or a Sub Contractor, including a container, pallet, trailer, rail wagon, prime mover, truck or other mode of transportation in, on, or by which the Goods may be placed, packed or transported.

Consequential Loss” means loss or damage which flows other than naturally from the breach or occurrence, or which is related to the breach or the occurrence only because of some intervening cause or special circumstance (whether under statute contract, equity, tort (including negligence), indemnity or otherwise, and howsoever arising).

Expenses” means any disbursements, costs and third-party costs, reasonably incurred by TSS for the purpose of the provision of the Services and includes:

(a)        any additional charge for waiting time and or rubbish removal associated with the Goods at the rate charged by a third party to TSS or its Sub Contractor;

(b)        any additional expenses TSS incurs in order to comply with any Laws in relation to the Services or Goods;

(c)         expenses incurred by TSS  to hire third party equipment to ensure safe handling;

(d)        labour costs for loading and unloading the Goods, including costs incurred due to delay in loading or unloading the Goods.

Fees” means the agreed charges payable by you for the performance of the Services as set out in a Quote.

Force Majeure Event” means anything beyond the reasonable control of you or TSS, including but not limited to acts of God, perils of the sea or air, lightning strike, storm, fire, flood, drought, earthquakes, any natural disaster, explosion, sabotage, accident, embargo, malicious damage, riot, civil commotion, acts of war, terrorism, strikes and industrial disputes of a third party’s workforce, epidemic, pandemic (including in relation to the coronavirus, severe acute respiratory syndrome coronavirus 2, or any mutation thereof), government sanctioned shutdown, global economic downturn, acts of government and parliamentary authority, and equipment or communication failures or delay but does not include the payment of money.

Goods” means the goods, cargo, chattels, articles or things provided by you or your agents or contractors to TSS or its Sub Contractor in connection with the Services.  They include any container, packaging, covering, wrapping, pallets, or other devices that the Goods are carried in or on, or delivered with as well as all associated documents.

“GST” means goods and services tax under A New Tax System (Goods & Services Tax) Act 1999 (Cth).

“Laws” means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any person with the authority to bind the relevant Party in connection with this Agreement or the performance of the Services.

Liability” means any liability or obligation (whether actual, contingent or prospective), including for any Loss irrespective of when the acts, events or things giving rise to the liability occurred and whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and whether involving a third party, a party to the Agreement or otherwise.

Loss” means any cost, damages, debt, expense, liability or loss and includes taxes, fines, penalties and legal costs.

“Payment Terms” means the Fee, method and timing of payment as set out in a Quote.

“”Personal Information” has the same meaning as in the Privacy Act 1988 (Cth).

“Personnel” means, in respect of a party, any of its officers, employees, contractors, subcontractors or agents or authorised representatives.

PPSA” means Personal Property Securities Act 2009 (Cth).

Proof of Delivery” means proof of delivery,(paper or electronic)  which may be evidenced by:

(a)        a statement signed by the delivery driver that delivery was made;

(i)          a signed acknowledgement of the recipient;

(j)          signed label; or

(k)         driver’s run sheet or run book of that delivery. 

Prohibited Goods” includes:

(a)        bloodstock or stud or prize animals;

(b)        artwork of any type

(c)         livestock not covered in paragraph (a);

(d)        precious metals and stones, jewellery or money (which means any coin or banknote);

(e)        bullion, cheques, credit or other card sales;

(f)          vouchers, securities or shares;

(g)        bonds, deeds, bills of exchanges or any document that represents or is exchangeable for money;

(h)        radioactive, or explosive goods or explosives;

(i)          firearms;

(j)          goods that are defined by any government agency or authority as being dangerous goods;

(k)         live plants and trees; and

(l)          perishable goods.

Quote” means a response from TSS following your request for TSS to provide transport, warehousing and logistical Services in respect of the Goods and the Payment Terms for the provision of the Services in respect of those Goods.

Services” means the services performed under the Agreement by TSS which may include but are not limited to receiving, warehousing or storing , packing, unpacking, handling and transportation of the Goods and associated services as agreed in writing from time to time.

Sub Contractor” means any  subcontractor TSS arranges to perform the Services and includes any employee or agent of the sub contractor.

TSS” means TSS Sensitive Freight Pty Ltd (ACN 145 694 257) or its duly authorised employees, officers, agents or servants and includes the Sub Contractor.

you” means the person who has requested the Services from TSS and is referred to in a Quote as the customer. 

18.2     In the Agreement:

(a)        the singular number includes the plural and vice versa, unless the context requires otherwise;

(b)        If a party is made up of 2 or more persons, the liability of those persons is joint and several;

(c)         a reference to “includes” or “including” means “includes, without limitation” and “including, without limitation” respectively;

(d)        a reference to this Agreement or any other document includes the document, all schedules and all annexures as novated, amended, supplemented, varied or replaced from time to time;

(e)        reference to a party includes that party’s executors, administrators, trustees, successors and permitted assigns;

(f)          a reference to a person includes an individual, corporation, unincorporated association, partnership, joint venture or government body;

(g)        a reference to any statute, ordinance or other law includes all regulations and other instruments under it and all consolidations, amendments, re-enactments or replacements of it.

ALL AND ANY BUSINESS UNDERTAKEN BY TSS SHALL BE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

Download Terms and Conditions

1. Recitals

A. TSS is in the business of sensitive freight transportation, packing, unpacking, positioning and logistics (“TSS Business”).

B. The Sender wishes to contract with TSS for its Service(s).

2. Definitions

In these Terms and Conditions, the following definitions apply:

“Conveying Vehicle” means any mode of transport used by TSS to transport the Goods whether owned by TSS or a Sub Contractor.

“Goods” means the Goods, chattels, articles or things tendered by the Sender for carriage or bailment or other Service(s) and includes any associated container, packaging, covering, wrapping, pallets and other devices they are carried in and/or on delivered with the same to TSS and/or its’ Sub Contractors or provided by TSS and/or its’ Sub Contractors.

“GST Law” means any of:

(a) In relation to calculating the GST, A New Tax System (Goods and Services Tax) Act 1999; and

(b) In relation to levying the GST, A New Tax System (Goods and Services Tax Imposition – General) Act 1999, A New Tax System (Goods and Services Tax Imposition – Customs) Act 1999 and A New Tax System (Goods and Services Tax Imposition – Excise) Act 1999,

and all legislation of a similar effect that amends, consolidates or replaces such enacted legislation.

“Person” means any individual person, business, firm, partnership, limited partnership, company, trust, superannuation fund or other entity (including any foreign entity).

“PPSA” means Personal Property Securities Act 2009 (Cth) as amended from time to time and any regulations made pursuant to it, and all legislation of a similar effect that amends, consolidates or replaces such enacted legislation.

“Sender” means the shipper, consignor, the receiver, the consignee, the owner of the Goods, the bailor of the Goods, or the person for whom any of the Service(s) are performed.

“Service(s)” means the whole of the Service(s) performed or provided by TSS or its’ Sub Contractors, but not limited to receiving Goods, the storage of Goods, packaging and unpacking Goods, handling and transportation of Goods and all associated Service(s) and performing of TSS Business.

“Sub Contractor” means any Person whom TSS arranges to store or transport the Goods, or engages to provide Service(s) associated with the Goods, or any Person who is an employee, officer, servant, agent of the Sub Contractor of TSS.

“TSS” means TSS Sensitive Freight Pty Ltd (ACN 145 694 257) or its duly authorised agents.

3. Contract Acknowledgment

a. TSS is not a common carrier and does not accept any liability as a common carrier.

b. TSS may refuse to provide transportation or other Service(s) to any Person at its discretion.

c. TSS will not provide Services where the Goods, the subject of the Service(s), include:

i. bloodstock or stud or prize animals;

ii. precious metals and stones, jewellery or money (which means any coin or banknote);

iii. bullion, cheques, credit or other card sales;

iv. vouchers, securities or shares;

v. bonds, deeds, bills of exchange or any document that represents or is exchangeable for money;

vi. radioactive goods or explosive goods;

vii. commercial bulk consignments of dangerous goods that are defined by any government agency or authority as being dangerous goods;

viii. explosives; and

ix. live plants & trees.

d. These Terms and Conditions constitute the Agreement between TSS and the Sender, and no person has the authority of TSS to waive or vary these conditions unless otherwise agreed in writing.

e. This clause is an essential term of the contract between TSS and the Sender.

4. Obligations of Sender under Contract

a. Except as agreed in writing, TSS will not accept dangerous goods, valuables, perishable goods, livestock or plants for Service(s) arranged or performed by TSS. Should the Sender nevertheless deliver any such Goods to TSS or cause TSS to handle or deal with any such Goods otherwise than as agreed in writing, the Sender shall be liable for any loss or damage thereto or consequent thereon whether direct, indirect or consequential and howsoever caused and the Sender shall indemnify TSS from and against all penalties, taxes, duties, claims, liability, losses, demands, damages, costs, expenses and fines arising in connection therewith.

b. The Sender undertakes that any of the Goods referred to in (a) above (including their container, packaging, covering, wrapping, pallets and other devices they are carried in and/or on) shall be distinctly marked having regard to their nature. The Sender further undertakes that the Goods are packed in a manner adequate to withstand the ordinary risks of any Service(s) having regard to their nature and in compliance with all laws and regulations which may be applicable with respect to any Service(s). The Sender shall indemnify TSS against all penalties, taxes, duties, claims, liability, losses, demands, damages, costs, expenses and fines arising in consequence of any breach of this provision.

c. The sender must:

i. fully and accurately disclose to TSS the type and nature of the Goods in respect of which it seeks provision of Service(s);

ii. not seek the provision of Service(s) from TSS in respect of dangerous, illegal, inflammable, explosive or offensive Goods which may cause damage to any Person or property other than as specifically disclosed to, and agreed to, by TSS.

5. Warranties of Sender

The Sender warrants:

a. That it has fully and properly described the Goods including their weight and measurement and their nature and undertakes to indemnify TSS against all penalties, taxes, duties, claims, liability, losses, demands, damages, costs, expenses and fines arising from any inaccuracy or omission in this respect;

b. That in requesting the Service(s) of TSS, the Goods comply with all the relevant legislation including the Australian Dangerous Goods Code and Dangerous Goods by Road and Rail, Civil Aviation Regulations and the International Maritime Dangerous Goods Code, and all legislation of a similar effect that amends, consolidates or replaces such enacted legislation, concerning the description notification, classification labelling, transport and packaging of the Goods.

c. That the Person delivering the Goods, or from whom TSS is to receive the Goods, is authorised to enter into this Contract;

d. That it is the owner of the Goods or the authorised agent of the owner and accepts these Terms and Conditions for itself and for any other Person for whom they act;

e. That they will not, nor any other Person, make any allegation, claim or demand against TSS about the storage and/or transport of the Goods or Service(s) provided by TSS;

f. That they indemnify TSS from any loss or damage, claim, expense, penalty or liability accruing from a breach of these warranties; and

g. That the Goods are packed in a proper way to withstand the ordinary risks of handling, storage and carriage, having regard to their nature.

6. Rights of TSS Under Contract

a. TSS may, at any time, refuse in its absolute discretion to store or transport the Goods or provide any of the Service(s);

b. If in TSS’s opinion the Goods are, or are liable to become, dangerous, inflammable, explosive, volatile, offensive or damaging in nature, TSS may at any time destroy, dispose of, abandon them or render them harmless without compensation to the Sender and the Receiver without prejudice to TSS right to charges;

c. If the Sender instructs TSS to use a particular method of transport TSS will endeavour to use that method but if TSS cannot conveniently adopt it, TSS may transport or have the Goods transported by another method;

d. TSS is authorised to deliver the Goods at the address given to TSS by the Sender, or any other address directed by the receiver and TSS will be taken to have delivered the Goods if at either address TSS obtains from any Person a receipt for delivery;

e. If any identifying document is lost, damaged or defaced TSS may open any document, packaging, covering, wrapping or any other container in which the Goods are placed or carried to inspect them either to determine their nature or condition or to determine their ownership and destination;

f. TSS may consolidate the Goods with others and may arrange for transport of these Goods by any Sub Contractor on any terms;

g. The Sender authorises TSS to lease, hire or use any Conveying Vehicle, container, pallet, trailer, rail wagon, prime mover, truck or other device in which, on which, or by which the Goods may be placed, packed or transported; and

h. TSS, in addition to acting for itself, also acts for each of the servants, agents or Sub Contractors, so that each of its servants, agents or Sub Contractors are entitled to the full benefit of these conditions including any exclusions or limitations of liability to the same extent as TSS.

7. Costs of Service(s)

a. The Sender agrees to pay all of TSS’s charges and those of any other costs or money expended by TSS in connection with the storage, handling and transportation of the Goods and the provision of the Service(s) by TSS (“Costs of Service(s)”).

b. All disbursements paid on behalf of the Sender are payable on demand.

c. TSS Costs of Service(s) shall be considered earned as soon as the Goods are loaded from the Senders premises, picked up or delivered to TSS to despatch.

d. TSS Costs of Service(s) must be paid within seven (7) days of the date of the invoice.

e. The Sender agrees to pay:

i. any additional charge for demurrage associated with the Goods at the rate charged to TSS.
ii. TSS’s additional expenses to comply with any law, regulation or requirement made or demanded from them associated with the Goods.

iii. any customs excise duty or cost to have the Goods released to them.

iv. the costs of labour to load and unload the Goods, including costs for delay in loading and unloading.

v. the costs of dealing with the Goods as per clause 4.

vi. interest on any unpaid invoice at a rate of 5% above the Reserve Bank Cash Rate applicable at that time.

vii. to the extent that a supply of Service(s) provided by TSS made under or pursuant to this contract is a “taxable supply”, as defined in the GST Law, TSS will increase its price in respect of that supply by the amount of GST applicable to the supply.

8. Insurance

a. The Sender acknowledges that:

i. under no circumstances will TSS be liable to arrange insurance of the Goods and it remains the Sender’s responsibility to affect adequate insurance on the Goods at all times; and

ii. under no circumstances will TSS be under any liability with respect to the arranging of any such insurance and no claim will be made against TSS for failure to affect adequate insurance on the Goods.

b. Under no conditions does TSS provide any coverage for loss of, or damage to, the Goods whilst they are subject to the Service(s) being performed by TSS whether occurring in the Conveying Vehicle or in TSS premises, occurring during transit, or otherwise, or in respect to any delay, loss of market or consequential loss caused by the loss of or damage to the Goods.

c. The Sender shall affect insurance on the Goods whilst they are subject to the Service(s) being performed by TSS including TSS’s warehousing and/or transportation of the Goods.

d. The Sender shall make no claim against TSS in relation to any damage to the Goods and agrees to indemnify TSS in respect to any such claim made against them.

e. The liability of TSS is defined and limited to any amount stated for specified loss and/or damage.

9. Lien, Title and Security Interest

a. TSS shall have a particular and general lien on all Goods of the Sender and any documents relating thereto and on any other Goods of the Sender in the possession or control of TSS or its’ Sub Contractors or any documents relating thereto and on any other Goods of the Sender which may come into the possession or control of TSS or its’ Sub Contractors or any documents relating thereto for all sums payable by the Sender to TSS or its’ Sub Contractors (whether overdue or not) and for that purpose TSS shall have the right to sell any such Goods by public auction or private treaty upon providing 30 days’ notice to the Sender in writing.

b. The Sender consents to TSS affecting a registration on the PPSA register (in any manner TSS considers appropriate) in relation to this security interest and the Sender agrees to provide all assistance reasonably required to facilitate this. Despite this requirement for registration of this security interest and regardless of whether or not it is actually registered, TSS may perfect this security interest by possession of the relevant items.

c. Possession of the Goods shall not pass to the Sender until all amounts owing by the Sender to TSS on any account whatsoever (including the Cost of Service(s)) have been paid.

d. The Sender shall pay on demand any losses arising from, and any costs and expenses incurred in connection with any action taken by TSS under or in relation to the PPSA.

e. The Sender must not assign or grant a security interest in respect of any accounts owed to it in relation to the Goods without TSS’s prior written consent. TSS has a security interest in all such accounts to secure the amounts owing.

f. Any notices or documents required or permitted to be given to TSS for the purposes of the PPSA must be given in accordance with the PPSA.

10. Damage, Exclusions or Limitations

a. TSS shall not be liable for any loss or damage suffered by the Sender or any other person whatsoever, howsoever caused or arising, whether caused by the negligence and/or recklessness and/or wilful misconduct of TSS or its’ Sub Contractors, nor from any loss (whether direct, indirect or consequential loss) or damage resulting from or attributable to any quotation, statement, representation or information, oral or written, made or given on behalf of TSS or its’ Sub Contractors as to the classification of, liability for, amount, scale or rate of customs duty, excise duty or other impost or tax applicable to any Goods in carriage or subject to any Service(s).

b. Save as otherwise provided herein, TSS shall in no circumstances whatsoever or howsoever arising, be liable for direct or indirect or consequential loss or damage of any kind. The defences and limits provided for in these Terms and Conditions shall apply in any action against TSS for loss or damage or delay whether the action be founded in contract, tort, or otherwise.
c. TSS is not liable for any loss or damage to Goods, including but not limited to:

i. all claims resulting from wear and tear, vermin, damp, mildew, loss of market, loss of profits and/or consequential loss, temperature control refrigeration, vibrations, loss, damage or expense caused by delay, inherent vice, nature, war and strikes, riots and civil commotion or malicious damage of the subject matter insured.

ii. gradual deterioration, rust and/or oxidisation unless due to or consequent upon fire, collision, overturning or other accident in the transport.

d. Without limiting the generality of the foregoing, TSS shall not be liable for any loss or damage whatsoever suffered by the Sender or any other person as a result of a failure or inability of TSS or its’ Sub Contractors to collect or receive payment or delivery from any consignees or their agents whether caused by the negligence of TSS or its’ Sub Contractors.

e. Goods are deemed to be in transit despite interruption of the transport or that TSS may divert from the usual route for transport.

f. If the Sender requests TSS, or if TSS in its reasonable opinion feels that it is necessary, to pack Goods, TSS is not liable for any damage or loss whether in packing or transit no matter how the damage or loss is incurred, including negligence and/or recklessness and/or wilful misconduct of TSS or its’ Sub Contractors.

g. Subject to clause 13, TSS is not liable for, and the Sender releases and indemnifies TSS against any loss or damage, mis-delivery, delay in delivery or return, concealed damage, deterioration, evaporation or non-delivery or non-return of Goods at any time in its possession, care, custody, control or any consequential loss even if it arises because of breach of contract, negligence, wilful act or omission of TSS or its’ Sub Contractors.

h. Subject to clause 13, TSS is not liable for and the Sender releases and indemnifies TSS against any loss or claim, demand or liability arising from personal injury, illness or death to any Person or property caused or contributed to by the Goods. This disclaimer, release and indemnity extends to include loss, damage or injury even if it arises because of breach of contract or negligence or wilful act or omission of TSS or its’ Sub Contractors.

i. If TSS is required to handle, install, remove, assemble, erect, load or unload, whether into or onto any Conveying Vehicle, bulk tanks, vessels, drums, containers or rail wagons or use any crane, gantry or machinery during that process, TSS is not liable for, and the Sender releases and indemnifies TSS against, any demand, claim or liability arising from any death, illness, injury, damage delay or contamination or any consequential loss from the death, illness, injury, damage delay or contamination, from the time of taking possession of the Goods until delivery to final destination, even if it arises because of breach of contract or failure, breakdown or defect in the machinery, whether or not caused or contributed to any negligence or wilful act or omission of TSS or its’ Sub Contractors.

j. It is hereby agreed between the Sender and TSS that the Sender’s right to compensation for any claim for loss or damage will be extinguished:-

i. unless any claim for loss of or damage to Goods (including short delivery) is lodged in writing to TSS at its’ registered office within 3 days of delivery of the Goods or the date by which the Service(s) are completed, whichever date occurs first; or

ii. unless in the case of non-delivery of Goods any claim must be notified in writing to TSS within 14 days from the date the Goods should have been delivered or the Service(s) should have been completed, whichever date occurs first; and

iii. if any claim under (i) and/or (ii) has not been resolved, and action has not been commenced by the Sender in a court of competent jurisdiction within 6 months of delivery, or in the case of non-delivery, 6 months from the time TSS took possession of the Goods.

k. It is specifically agreed that all rights, immunities and limitations of liability granted to TSS or its’ Sub Contractors by the provisions set forth in these Terms and Conditions shall continue to have their full force and effect in all circumstances and notwithstanding any breach of these Terms and Conditions or any condition hereof by TSS or its’ Sub Contractors.

11. Indemnity

a. The Sender shall indemnify TSS and its’ Sub Contractors in respect of any claim, loss, damage, payment, fine, expense, duty, tax, impost or other outlay whatsoever, howsoever caused, whether arising directly or indirectly from any Service(s) arranged or performed by TSS in respect of Goods and/or in respect of any such cost incurred as a result of any breach of these Terms and Conditions by the Sender.

b. Without limiting the generality of the foregoing, the Sender shall remain responsible to TSS for all charges (cash on delivery or otherwise) paid by TSS to any of its’ Sub Contractors which are not subsequently paid to TSS by the Sender or any consignee.

c. The Sender shall indemnify TSS in respect of:-

i. any loss or damage arising from any inherent defect, quality or vice of the Goods; and

ii. all or any liability in respect of any loss of profits or indirect or consequential loss or damage of any kind arising from the Service(s) performed in respect of the Goods including loss of market, or loss of contracts, howsoever caused.

12. Competition & Consumer Act 2010

These conditions are to be read subject to any implied warranty by the Competition & Consumer Act 2010 and all legislation of a similar effect that amends, consolidates or replaces such enacted legislation.

13. Governing Law

These conditions are governed and must be construed under the laws of the State of New South Wales and any proceedings against TSS must be brought in that State within twelve (12) months of the date of this contract.

14. Variations

TSS will not be bound by any agreement which varies these conditions unless it is in writing and signed for TSS by an authorised officer.