Privacy Policy
We respect your privacy.
TSS collects only the information needed to deliver freight safely, securely and efficiently.
TSS Sensitive Freight Pty Ltd (“TSS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information handled through our freight, logistics and business operations. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and your rights.
Our Privacy Commitment
TSS manages personal information in accordance with:
- Privacy Act 1988 (Cth) — Australia
- Australian Privacy Principles (APPs)
- Privacy Act 2020 — New Zealand
- New Zealand Information Privacy Principles (IPPs)
We only collect information necessary to operate safely, deliver services and meet legal obligations.
Who This Policy Applies To
This policy applies to:
- customers and delivery recipients;
- employees and job applicants;
- drivers, contractors and subcontractors;
- labour hire personnel;
- suppliers and service providers;
- visitors to TSS facilities; and
- users of our website or systems.
Information We Collect
Depending on your interaction with TSS, we may collect:
Identity & Contact Information
- name, phone number, email and address.
Employment & Contractor Information
- licences, qualifications, training and competency records.
Freight & Delivery Information
- delivery contacts, site access details and proof-of-delivery records.
Safety & Compliance Information
- incident reports, inductions and workplace safety records.
Surveillance & Operational Information
- CCTV footage at TSS sites;
- vehicle GPS or operational tracking data;
- electronic delivery device records.
Sensitive Information
- Where required for safety or legal compliance, we may collect limited health or medical information relevant to performing work safely.
How We Collect Information
We collect information when you:
- book or receive freight services;
- engage or apply to work with TSS;
- complete onboarding or inductions;
- access delivery sites or depots;
- communicate with our team;
- use our website, systems or mobile devices.
Where practical, information is collected directly from you.
Why We Collect Information
We collect personal information to:
- deliver freight and logistics services;
- verify identity, licences and competencies;
- enable site access and customer requirements;
- communicate delivery or operational updates;
- maintain workplace health and safety;
- protect people, freight and assets;
- comply with legal and contractual obligations.
If required information is not provided, we may be unable to deliver services or engagement.
When We Share Information
We may disclose information where reasonably necessary to:
- customers or delivery locations;
- labour hire providers or subcontract carriers;
- IT and cloud system providers;
- insurers, auditors or professional advisers;
- regulators or government authorities where required by law.
We do not sell personal information.
Freight Operations, Monitoring & Security
As a sensitive freight and logistics provider, TSS uses operational monitoring systems to maintain safety, security and service quality. These may include:
- CCTV at warehouses and operational sites;
- vehicle tracking and logistics monitoring systems;
- electronic proof-of-delivery devices;
- security access systems.
These systems are used for safety, operational verification, asset protection and incident investigation.
Overseas Data & Cloud Systems
Some information may be processed using secure cloud-based platforms located in Australia, New Zealand or other jurisdictions.
TSS takes reasonable steps to ensure service providers handle information in accordance with privacy protections comparable to Australian and New Zealand privacy laws.
How We Protect Information
We take reasonable steps to safeguard personal information through:
- restricted system access;
- password and permission controls;
- secure IT infrastructure;
- physical security measures;
- staff confidentiality obligations and training.
Information is retained only as long as required for legal, operational or audit purposes and is securely destroyed or de-identified when no longer needed.
Data Breaches
TSS complies with mandatory breach notification requirements under Australian and New Zealand privacy laws.
If a data breach is likely to cause serious harm, affected individuals and relevant regulators will be notified as required.
Your Rights
You may request:
- access to personal information we hold about you; or
- correction of inaccurate or outdated information.
Identity verification may be required before information is released.
Website Cookies
Our website may collect limited technical data such as browser type, IP address and pages visited to improve functionality and performance.
This information generally does not identify individuals.
Privacy Complaints
If you have concerns about how we handle personal information, please contact us first so we can investigate and resolve the issue.
If you are not satisfied with our response, you may contact:
Australia — Office of the Australian Information Commissioner
www.oaic.gov.au
New Zealand — Office of the Privacy Commissioner
www.privacy.org.nz
Contact Us
National Human Resources Manager
TSS Sensitive Freight Pty Ltd
Email: HR@sensitivefreight.com.au
Phone: 1300 877 287
Website: www.sensitivefreight.com.au
Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.